Voiding Invoices

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These instructions are for Navigator Invoicing. For information on Invoicing in the Green Screen (AS400), click here.

Only invoices created today can be voided. Furthermore, once night jobs run the invoices cannot be voided.

After night jobs has run, credits have to be issued to reverse invoices that needed to be voided.

On the Inquire tab, select Today's Invoices to display only invoices created today.

Select the invoices you want to void. The Void Invoices button becomes active if all the selected invoices are today's invoices.

Click Void Invoices to display the confirmation window.

Void - removes the selected invoices from the pending invoices table. You will need to wait until after NJs are run before you can pull the orders again.

Voided invoices can be recovered using the Available Option - Reinstate Today's Voided Invoices.

Void and Reinstate - directs the system to void the invoice as if it was never assigned an invoice number and then reinstate back into the pending invoices table. This means you can access it via the order number and make changes (using the Create tab) and then create a new invoice.

Start Over - voids the invoices and removes the selected orders from the pending invoices table and allows you to start over.

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