Product Knowledge Type Setup (SSM 20)

This option lets you use product knowledge already in place on your core system. The information is branch specific. This means that if a user's default branch is Raleigh the information in the Raleigh branch's Product Knowledge File is accessible to that user.

Product knowledge information is available in the Manufacturer, Product Line, and Item files. When this option is selected, the following screen appears.

1. Select the appropriate branch (your branch is displayed on the bottom left hand corner of the web-based selection sheet application) and press Enter to access the following screen.



2. Enter the product knowledge codes you want to appear on the Product Knowledge screen. To check for the available Product Knowledge codes, go into either the Manufacturer, Product Line, or Item File. Each of those files has an function, accessed via the Options dropdown, that displays all the product knowledge codes and those that are in use.



The following figure shows the product knowledge codes for a manufacturer.