Crediting Returned Inventory
When issuing a credit to a customer, you can credit the customer for the item that was invoiced, and adjust inventory for another item, as when the problem was the shipment of an incorrect item. Which provides much more control of inventory restocking when processing a credit. For example, you can flag inventory as damaged or assign it a different serial number before putting it back into inventory. Additionally, you can instantly update inventory from within Order Entry, allowing for immediate resale of returned goods.
- From the Order Change program, access a credit memo that was entered using your company's normal procedures.
- From any detail line within the Order Entry program, press F24 to display additional functions.
- Press F14. The system issues a warning if your return to stock code is set to Y.
- Complete the Enter receiving warehouse (required), Returning item (required), Serial # (required), Shade, Loc, Status (serial status) and Qty returned fields, and press Enter.
- When you see the Adjustments Validated message, press F7 to continue. You return to the Order Change Additional Functions screen. The inventory is now updated, and appears on all inventory screens.
- To verify the transaction took place, look for an inventory adjustment with an N code.
If you choose to continue, the Quantity to Return to Stock screen appears. The order number and line number are passed from the order program to the new Inventory Return screen. This helps to prevent you from double receiving the inventory.
To run the report to reconcile all credits returned via this process, you can run an Inventory Register for all N adjustment transactions.
Examples of Usage
- You can use this program to return stock to a different warehouse than the credit billing is booked to.
- You can receive to specific bin locations, and multiple bin locations.
- You can receive to an altered serial number, shade, or status, and set status to I for inspection.
- These returned serial numbers are immediately available for sale, even from your current Order Entry session.